Shipping policy
Shipping Policy
Effective Date: 21st Dec, 2025
At Haircraft Luxe, we strive to deliver premium-quality hair products safely and on time. Please review our Shipping Policy before placing an order.
1. Shipping Locations
We currently ship across India. International shipping may be available on request and will be subject to additional charges, duties, and customs clearance.
2. Order Processing Time
Ready-to-ship products are processed within 2–4 working days
Custom-made or personalised products may take 7–21 working days, depending on specifications
Orders are processed only after payment confirmation
3. Delivery Timeline
Metro cities: 3–6 working days
Non-metro locations: 5–10 working days
Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or unforeseen circumstances.
4. Shipping Charges
Shipping charges (if applicable) will be clearly mentioned at checkout
Charges may vary based on location, product size, or order value
Any additional duties or taxes (for international orders) shall be borne by the customer
5. Courier Partners
We use reliable third-party courier partners to ensure safe delivery. Once dispatched, tracking details will be shared via email or WhatsApp.
6. Delivery Attempts & Address Accuracy
Customers are responsible for providing accurate shipping details
In case of failed delivery due to incorrect address or unavailability, re-shipping charges may apply
Orders returned to us due to failed delivery will not be refunded automatically
7. Damage During Transit
If your order arrives damaged:
Inform us within 24 hours of delivery
Share clear photos/videos of the package and product
After verification, we will assist with replacement or resolution as applicable.
8. Packaging & Hygiene
All products are securely packed and sealed to maintain hygiene and quality standards, especially for wigs, extensions, and chemo wigs.
9. Delays & Force Majeure
Haircraft Luxe shall not be held responsible for delays caused by natural disasters, strikes, government restrictions, courier disruptions, or other circumstances beyond our control.
10. Store Pickup
Store pickup may be available at our HSR Layout, Bangalore location upon prior confirmation.
11. Contact Us
For shipping-related queries, please contact:
📧 Email: support@haircraftluxe.com
📞 Phone: 97405 56701
📍 Address: Haircraft Luxe, HSR Layout, Bangalore