Shipping policy

Shipping Policy

Effective Date: 21st Dec, 2025

At Haircraft Luxe, we strive to deliver premium-quality hair products safely and on time. Please review our Shipping Policy before placing an order.

1. Shipping Locations

We currently ship across India. International shipping may be available on request and will be subject to additional charges, duties, and customs clearance.

2. Order Processing Time

Ready-to-ship products are processed within 2–4 working days

Custom-made or personalised products may take 7–21 working days, depending on specifications

Orders are processed only after payment confirmation

3. Delivery Timeline

Metro cities: 3–6 working days

Non-metro locations: 5–10 working days
Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or unforeseen circumstances.

4. Shipping Charges

Shipping charges (if applicable) will be clearly mentioned at checkout

Charges may vary based on location, product size, or order value

Any additional duties or taxes (for international orders) shall be borne by the customer

5. Courier Partners

We use reliable third-party courier partners to ensure safe delivery. Once dispatched, tracking details will be shared via email or WhatsApp.

6. Delivery Attempts & Address Accuracy

Customers are responsible for providing accurate shipping details

In case of failed delivery due to incorrect address or unavailability, re-shipping charges may apply

Orders returned to us due to failed delivery will not be refunded automatically

7. Damage During Transit

If your order arrives damaged:

Inform us within 24 hours of delivery

Share clear photos/videos of the package and product
After verification, we will assist with replacement or resolution as applicable.

8. Packaging & Hygiene

All products are securely packed and sealed to maintain hygiene and quality standards, especially for wigs, extensions, and chemo wigs.

9. Delays & Force Majeure

Haircraft Luxe shall not be held responsible for delays caused by natural disasters, strikes, government restrictions, courier disruptions, or other circumstances beyond our control.

10. Store Pickup

Store pickup may be available at our HSR Layout, Bangalore location upon prior confirmation.

11. Contact Us

For shipping-related queries, please contact:

📧 Email: support@haircraftluxe.com

📞 Phone: 97405 56701
📍 Address: Haircraft Luxe, HSR Layout, Bangalore