Refund policy
Return & Refund Policy
Effective Date: 21st Dec, 2025
At Haircraft Luxe, customer satisfaction is our priority. As we deal in 100% natural human hair products, including wigs, hair toppers, extensions, and hair replacement systems, we follow strict hygiene and quality standards. Please read our policy carefully before making a purchase.
1. Eligibility for Returns
Returns are accepted only if all the following conditions are met:
The product is unused, unaltered, unwashed, and in its original condition
The product is returned in original packaging with tags intact
The return request is raised within 48 hours of delivery
Due to hygiene and safety reasons, used or tried-on hair products are not eligible for return.
2. Non-Returnable & Non-Refundable Items
The following items cannot be returned or refunded:
Custom-made wigs or hair systems (size, colour, density, cap design, or texture customised)
Products altered, cut, coloured, styled, or fitted after delivery
Products purchased under discounts, offers, or clearance sales
Chemo wigs or medical wigs once tried or used
DIY hair patches once opened
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery along with:
Clear photos/videos of the product
Original packaging images
Upon verification, we will offer a replacement or store credit at our discretion.
4. Refund Policy
Approved refunds will be processed as store credit or original payment mode, depending on the case
Refunds (if applicable) are processed within 7–10 working days after inspection
Shipping, handling, and consultation charges are non-refundable
5. Return Shipping
Customers are responsible for return shipping charges unless the error is from Haircraft Luxe
We recommend using a trackable courier service
Haircraft Luxe is not responsible for lost or damaged return shipments
6. Cancellation Policy
Orders can be cancelled within 12 hours of placement, provided production has not started
Once processing or customization begins, cancellation is not permitted
7. Store Purchases
Products purchased at our HSR Layout, Bangalore store are not eligible for return or refund, except in the case of manufacturing defects identified at the time of purchase.
8. Contact Us
For any return or refund queries, please contact:
📧 Email: support@haircraftluxe.com
📞 Phone: 97405 56701
📍 Address: Haircraft Luxe, HSR Layout, Bangalore